FREQUENTLY ASKED QUESTIONS
Operations Consulting & Fractional COO Services
Services & Expertise
Q: What is a fractional COO and how can they help my business?​​
A: A fractional COO (Chief Operating Officer) is a part-time executive who provides strategic operations leadership without the cost of a full-time hire. I help businesses in Vancouver, BC, and across North America streamline operations, implement scalable systems, and build foundations for sustainable growth. Whether you need 10 hours a month or ongoing strategic support, fractional COO services give you executive-level expertise tailored to your business size and growth stage.​
Q: What business operations consulting services do you provide?
A: I offer comprehensive business operations consulting including process improvement, workflow optimization, systems implementation, project management, and operational strategy development. My services range from targeted operational assessments to full-scale business transformation, helping companies eliminate inefficiencies and build scalable operational frameworks.
Q: Do you provide project management services for growing businesses?
A: Yes, I specialize in project management for operational improvements, system implementations, and business transformation initiatives. From CRM rollouts to process optimization projects, I manage complex operational projects from planning through execution, ensuring measurable results and seamless team adoption.
Geographic Coverage
​​​Q: Do you provide operations consulting services in Vancouver and BC?
A: Absolutely. I serve businesses throughout British Columbia, including Vancouver, the Lower Mainland, Fraser Valley, and BC Interior. While I'm based in BC, most of my operations consulting work is done virtually, allowing me to effectively support businesses across Canada and the United States.
Q: Can you work with remote and virtual businesses?
A: Yes, the majority of my fractional COO and operations consulting clients work with me remotely. I'm experienced in virtual operations management, remote team optimization, and digital workflow implementation. Whether you're a fully remote company or have hybrid operations, I can help streamline your virtual business processes.
Industry & Business Size
​Q: Which industries do you serve as an operations consultant?
A: I provide operations consulting across multiple industries including: ​ Technology & SaaS - Software companies, tech startups, digital platforms E-commerce & Retail - Online stores, omnichannel retailers, product-based businesses Manufacturing & Distribution - Production companies, supply chain operations, logistics Professional Services - Coaches, consultants, agencies, real estate professionals Finance & Fintech - Financial services, payment processors, investment firms Health & Wellness - Healthcare practices, wellness centers, fitness businesses Sales & Marketing - Marketing agencies, sales organizations, lead generation companies
​​​Q: What size businesses do you work with for fractional COO services?
A: I work with businesses at various growth stages: ​ Micro businesses (1-10 employees) - Essential operations blueprint and foundation building Small businesses (11-50 employees) - ScaleUP transformation and growth systems Mid-sized companies (51-250 employees) - Executive-level operational optimization Growing startups to established companies - Custom operational solutions based on specific challenges and growth goals
Getting Started
Q: How do I get started with operations consulting services?
A: Getting started is simple. You can either fill out my online contact form to learn about availability and how I can help your specific operational challenges, or book a complimentary discovery call to discuss your needs directly. During our initial conversation, we'll assess your operational foundation and determine the best approach for your business.
Complete The Online Contact Form →
Book a Complimentary Discovery Call →
Q: What happens during a fractional COO discovery call?
A: My complimentary discovery call focuses on understanding your current operational challenges, growth goals, and specific needs. We'll discuss your business operations, identify key pain points, and explore how fractional COO services or operations consulting can help you achieve your objectives. There's no obligation, and you'll leave with actionable insights regardless of whether we work together.
Pricing & Service Structure
Q: How is operations consulting pricing structured?
A: I offer four core consulting packages, each with optional hands-on implementation add-ons to ensure solutions are fully executed, not just recommended. For ongoing support, I provide flexible fractional COO services offered hourly or through monthly container-based arrangements for clients who want to secure dedicated operational leadership.
Q: What's the difference between project-based consulting and fractional COO services?
A: Project-based operations consulting focuses on specific challenges like process improvement, system implementation, or operational assessments with defined timelines and deliverables. Fractional COO services provide ongoing strategic operational leadership, typically involving monthly strategic planning, performance monitoring, and continuous operational optimization. Many clients start with a project and evolve to fractional COO support as their needs grow.
Process & Implementation
Q: Do you only provide recommendations or do you help implement operational improvements?
A: Unlike traditional consultants who only provide reports, I offer hands-on implementation support. Every consulting package includes optional implementation add-ons, and my fractional COO services include direct execution assistance. I believe in partnering with your team to ensure operational improvements are successfully implemented and adopted.
Q: How long does it typically take to see results from operations consulting?
A: Most clients see initial improvements within 2-4 weeks of starting operational consulting work. Quick wins like workflow optimization and process improvements can show immediate impact, while comprehensive operational transformations typically deliver measurable results within 6-12 weeks. Fractional COO engagements provide ongoing value with continuous operational refinement and strategic guidance.
Qualifications & Experience
Q: When did your career begin and why did you get into operations?
A: I began working in operations right out of high school in 2007 as the sole administrative operator of a growing business. As the company expanded, I developed the entire backend framework — from transaction processing systems to quality assurance, accounts payable/receivable automations, compliance frameworks, risk management programs, team training, and electronic document management systems. And the why is simple—I genuinely enjoy making life easier for everyone. What started as necessity became my passion: seeing how the right operational foundation transforms not only the business, but creates happier employees, confident leadership, satisfied clients, and smoother partnerships. Plus, everyone makes more money and is less stressed—it's a win-win I'm all about!
Q: What qualifications do you have as a fractional COO and operations consultant?
A: My qualifications span nearly 20 years across diverse industries including finance, fintech, e-commerce, online marketing, and health and wellness. I've led operational transformations for companies ranging from startups to established businesses, with experience in regulatory compliance, cross-functional team management, risk mitigation, and scalable system design. Throughout my career, I've been fortunate to work alongside incredible mentors and leadership teams who shaped my strategic thinking and operational approach. Combined with a strong professional support system, this breadth of industry experience gives me the ability to quickly understand operational challenges across different business models and apply proven solutions that work in the real world.
Q: How do you stay current with operations management best practices?
A: I continuously study operational excellence through industry research, professional development, and hands-on client work across diverse industries. My approach combines proven operational frameworks with current technology solutions and emerging best practices in remote work, automation, and scalable business systems. Working with businesses at different growth stages keeps me at the forefront of what's actually working in today's operational landscape versus what's just theoretical.
Technology & Tools
Q: What operations tech-stack do you recommend?
A: I recommend operational tools based on your specific business needs, size, and industry. I focus on systems that integrate well together and scale with your business growth. Common recommendations include: AI models (Grok, Claude, Chatgpt) Project management platforms (ClickUp, Asana) CRM systems (Pipedrive, HubSpot, Salesforce) Analytics (Tableau, Power BI) Communication tools (Slack, Intranet, Zoom) Automation solutions (Zapier, custom API integrations) ERP systems (Oracle, Sage) Help Desk (Zendesk) Email Marketing (ConvertKit, Maropost) Password Management (1Password) Training, SOP, LMS (Snagit, Descript, HeyGen, TalentLMS) ​ And so much more!!
Q: Can you help implement new operational software and systems?
A: Yes, system implementation is a core part of my operations consulting services. I help select, configure, and implement operational software including CRMs, project management systems, communication platforms, and workflow automation tools. Implementation services include team training, process documentation, and ongoing optimization support.